Terms and Conditions

This is an agreement between the provider of the service (Mollie Vaughan) and the client, to obtain the client’s consent before proceeding with the terms of service outlined. It is important that you read and understand the terms of service before proceeding. If there are terms you don’t understand or you require assistance to understand this document, please contact me immediately.

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These terms and conditions apply to all services provided by Mollie Vaughan which include:

• Ancestral Readings

• Ancestral Ceremonies  

• Ancestral Counselling                                                                                                         

 

About me:

My practice combines person-centred counselling, eco-psychology principles and Celtic cultural practices, walking alongside diverse individuals from the Celtic diaspora of Australia and Aotearoa (New Zealand) in a professional, collaborative process which fosters mental, emotional and spiritual wellbeing through ancestral reclamation and reconnection to nature. Nurturing the relationship between myself and my clients is core to my person-centred approach which recognises that clients already have vast internal resources to navigate life, promoting self-awareness and empowering self-determination. Ancestral practices mirror these values through reclamation of ancestral root systems which foster interdependence and interconnection that are crucial in deepening one’s relationship with community, nature and self. I view clients through an intergenerational lens; recognising that we are an extension of ancestral story. The patterns in our lineage shape us at our core, and this can impact how we view ourselves and the relationship we have with our world.

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My cultural knowledge stems from Scottish (Gaelic) roots which have been passed down through the women in my family as descendants of the Bean Fease (wise woman), however Gaelic culture incorporates many practices across time, region, families and clans, and thus the knowledge which informs my practice does not represent a unified cultural lore. Whilst completing my Graduate Diploma of Counselling in 2025, I am bound by ethics under the National Code of Conduct for Unregistered Health Care Workers. I make a commitment to clients to pursue ongoing professional and cultural development to ensure my competence to deliver services.

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Mental health support lines you should know:

• Suicide Call Back Service: 1300 659 467

• Beyond Blue: 1300 224 636

• MensLine Australia: 1300 789 978

• 1800 Respect: 1800 737 732

• 13 YARN (for Aboriginal and Torres Strait Islander people): 13 92 76

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About my process:

People seek my services for many reasons but as each person’s life experiences are unique, their response to my process can vary. While I can assure you that I am committed to resolving the concerns you have and treating you with genuine curiosity, empathy and acceptance, I cannot guarantee any particular outcome from my process. Additionally, the nature of my work requires me to prompt reflection about aspects of yourself which may trigger various emotions. This may cause some initial distress but know that this is normal, and you will be supported throughout this process.  

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During sessions, we may be visited by spirits of various kinds who are there to assist you on your journey and may make themselves known in a variety of ways. When sessions are in nature, it is important we understand that the land is often guarded by Indigenous ancestors. At all times, we must be respectful of where our feet tread and acknowledge that it is because these ancestors have cared for country, that we are able to connect with our own ancestral lineage.

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Throughout this process, if at any point you feel unsafe or uncomfortable, please make this known immediately.

 

General Information (Ancestral Counselling)

Consulting hours are between 10:00am-12:00pm Mondays and 10am-4:00pm Fridays. The frequency of sessions will depend on your needs, which will be discussed in greater detail upon the commencement of sessions, however it is recommended that you commit to at least 6 sessions monthly. Initial consultations average 75 minutes. Follow-up consultations are 60 minutes. Services are delivered in-person in various natural environments within Geelong and the Surf Coast or online via video conference. 

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If clients wish to contact me outside of consultation hours, please send a text message to my phone number provided on your invoice.

I make a commitment to clients to pursue ongoing professional and cultural development which make me competent to deliver my services. I do not take any liability for changes in expert opinion or claim that the information I provide should replace the opinions of other health professionals. It is your responsibility to gather information and not base decisions exclusively on information I provide.

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In case of interruptions to or termination of consultations, appropriate arrangements (formulation of wellbeing plans, referral onto other services and notification of your relevant other health professionals) will be discussed with you to ensure continued access to health services where appropriate.

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I aim to provide services to people of diverse groups (including race, ethnicity, sexuality, gender, age and ability). All clients are assured that they will be provided services free of discrimination in accordance with my legal and ethical requirements as a counsellor.

In cases where you do wish to file a complaint, you may do so in accordance with the Health Complaints Commissioner by visiting their website at hcc.vic.gov.au or via phone on 1300 582 113.

 

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Online Sessions:

Consultations are delivered online via zoom (video conference) using a virtual private network (VPN). It is recommended that you have access to reliable internet bandwidth and use encrypted networks for your security. Please ensure that you can competently use your device (desktop or laptop is preferred) which provides clear audio (you may wish to use headsets or headphones) and ensures image quality in a well-lit space. Please position yourself, so your shoulders, neck and entire face are viewable, and be in a comfortable, private and uninterrupted space.

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Fees, Appointment Cancellations and Refunds

The charge for services is outlined below:

• Initial 90min ancestral consultations are $250, follow-up consultations of 60min are $150 and for 90min are $200.

• Ancestral Readings are $140.

• Ancestral Ceremonies of 120min are $450 and for 60min ceremonies are $200.

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Payment is made before the commencement of services, via bank transfer or Square payment link where you can pay by credit card. By accepting these terms of service, you agree to pay prior to commencement of sessions (please pay invoices within 7 days of the invoice being issued).In cases where you wish for an in-person consultation but live more than 20 minutes from Mollie, additional travel expenses will be applied separately to the costs of services. Please use services which have already been paid for within 2 months from the invoice payment date.

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If clients need to cancel a session, please notify me 3 days prior to your scheduled session, so alternate arrangements can be made. Failure to notify me of cancellation within this period (including missing appointments) will not be eligible for refunds. No exchange of services will be given and services previously purchased are to be paid in full before transitioning to another kind of service provided by Mollie Vaughan.

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Additionally, I am not liable for any changes in price on services that have not already been purchased by clients.

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Currently clients are unable to claim for services via Medicare or their private health insurer. However, if you are in financial hardship, please notify me upon your enquiry as customisable payment options are available.

 

Client responsibilities:

It is important that clients disclose any underlying diagnosed physical, autoimmune, neurological or mental health conditions. This allows adjustments to be made when introducing spirit-helpers in sessions which ensure your wellbeing.  Additionally essential oils, incense and herbs are used during small ancestral ceremonies. Please make known, any allergies which could lead to anaphylaxis, eczema and asthma (or any other allergic reactions).

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For clients who experience chronic mental or physical conditions, it is encouraged that you collaborate with other relevant health professionals alongside ancestral work through 1) a trusted GP and 2) specialist health practitioners relevant to your condition.

It is your responsibility to ensure you arrive on-time (it is recommended that you arrive 10 minutes prior to your session to ground yourself) for your consultation.

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Remaining informed about your ancestral practices and traditions is life long and an essential part of honouring one’s ancestors. You are encouraged to be your own advocate on your journey through a mixture of self-guided tasks and research about the relevant ancestral practices which resonate with you. 

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Personal disclosures within the limits of what is comfortable for the you are encouraged to facilitate active participation during consultations.  

Clients are most welcome to follow my business social media accounts as these are used for educational purposes; however, please refrain from using these for personal communications.

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Clients must not record sessions in any part as it applies to both in-person and online sessions.

 

Confidentiality and Privacy Policy

Privacy and confidentiality of your personal information is paramount and will not be shared to third parties unless otherwise permitted by you. However, you should be aware of exceptional cases wherein I am legally obliged to break confidentiality which include:

• Where there is a serious and immediate risk of harm to you or others.

• To report abuse or neglect of a minor (under 17 years old).

• A mandated court order (subpoena) to release your information.

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Personal information is stored and recorded for the purpose of future transactions and appointment bookings, client intake and monitoring of your growth through case notes. You have access to your case notes at any time. All personal information is stored securely on encrypted hard drives and on encrypted networks via Square for the safety and security of such information.

In-person sessions are within natural environments (such as forests, beaches and rivers). Care is taken to ensure that sessions take place with confidentiality in mind, where there is little to no foot traffic, however, these spaces are open to the public so privacy in these environments is not guaranteed.